Cancellations & Returns
Q. Can I change my order before it is shipped?
Yes, you can change your order before it is shipped. Just use the contact us form and Select 'Order Related Query' and mention your order ID, your new preference and we will take it from there.
Q. Can I track my order?
Usually you will get regular updates & tracking details via emails and text messages to let you know about the status of your order.
Q. Can I change my order item after it is shipped?
Yes, you can change it under these 2 scenarios:
- It is shipped from our warehouse but not received at your end: Mail us your order ID and your new preference. You will have to bear a Rs.149 delivery charge, also your payment method will then be restricted to Pre-paid (we will send you a secure payment link at your registered email id) and COD will not be available.
PS: Your new order will be dispatched as soon as we receive the payment.
- The shipment is received at your end: in the first 48 hours of the receipt of the shipment you may log for an exchange, the product must be in a sell-able condition with the original packaging. Mail us your order ID and your new preference. You will have to send the shipment back to us at your cost & courier company. Further, you will have to bear an additional Rs.60 for the fresh shipment (we will send you a secure payment link at your registered email id).
PS: We will only dispatch your new order once we have received the original order at our warehouse and the extra delivery cost for the new shipment.
Q. Can I return the product once received and get a refund for the same?
No, we do not provide a refund for any orders once it is shipped from our warehouse. However, you can exchange it within 48 hours of the receipt of the shipment at your end with anything else available on our website, just follow the steps mentioned above.
Q. What if the product has a defect?
If you identify a defect in the skin before the application, just mail us some images of the skins you received within 48 hours of receiving the shipment. After examining the same, we will exchange your product at our cost. If you identify the defect after the application, mail some photos and we will advise further action after examining the defect.
Q. Can I cancel my order after placing it online?
Yes, you can cancel it directly from our website until it is shipped from our warehouse, which happens usually 4-12 hours [does not include weekends & holidays] after you place your order. You cannot cancel it once it is shipped.
Q. How soon can I expect a refund if my order is successfully cancelled and I have paid online?
We will process the refund at our end within 2 working days, it will further take anywhere in between 3-7 working days for the money to show up in your account depending on the payment method used.